Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"7dedec4025537a4a0af8ef990ce0df7a7cf4f598_lout","branding":{"id":"1","key":"infopiek","name":"Infopiek","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b36025","headerLinkHoverBGColor":"#b36025","headerBadgeColor":"#b36025"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Witamy w centrum pomocy Infopiek","sharedPortalName":"Infopiek Pomoc","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Witamy w centrum pomocy Infopiek","sharedPortalName":"Infopiek Pomoc","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0074e0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c338fb9-9b83-442f-8441-2ae2019c2854/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWNmYWM1Yy0yZjdkLTRkMGEtOWM3Yi0xNTY3OWJkYzYwODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMzM4ZmI5LTliODMtNDQyZi04NDQxLTJhZTIwMTljMjg1NCI6WyJyZWFkIl19LCJleHAiOjE3NzEyOTc2ODcsIm5iZiI6MTc3MTI5NzA4N30.2Sf0AJc3qlnezAstC7vq9nDLC8HPZgQJ1Eno-kTXVc8&client=a9cfac5c-2f7d-4d0a-9c7b-15679bdc6082&height=300&mode=fit","bannerMediaApiFileId":"8c338fb9-9b83-442f-8441-2ae2019c2854","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"infopiek","projectId":10005,"serviceDeskId":1,"name":"Infopiek","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2,1],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"6","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[2,1],"key":""},{"id":"8","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[4,11],"key":""},{"id":"26","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2,11],"key":""},{"id":"24","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[2,4,11],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Częste zgłoszenia"},{"id":2,"name":"Sprzęt"},{"id":4,"name":"Aplikacje"},{"id":11,"name":"Nowy klient"}],"orderMapping":{"1":[1,5,6],"4":[8,24],"11":[24,26,8],"2":[1,6,24,26],"5":[5,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a4bbb03-790f-3cf5-b16d-f39c5b482456","appLinkName":"","appLinkUrl":"","spaceKey":"INFOPIEK","spaceName":"Infopiek 1.0","spaceUrl":"","isServer":false},"labels":[],"projectKey":"INFOPIEK","serviceDeskId":1,"kbLinkDomainURLs":["https://infopiek2.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INFOPIEK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWNmYWM1Yy0yZjdkLTRkMGEtOWM3Yi0xNTY3OWJkYzYwODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyOTgyODcsIm5iZiI6MTc3MTI5NzA4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RzxAa9MvlJNT4oTepPjqsUMhznkYDY53N1aAElhqgKk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"a9cfac5c-2f7d-4d0a-9c7b-15679bdc6082","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10005,"issueType":{"id":"10022","name":"[System] Incident"},"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://infopiek2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10166","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10024","label":"Critical","selected":false,"children":[]},{"value":"10025","label":"High","selected":false,"children":[]},{"value":"10026","label":"Medium","selected":false,"children":[]},{"value":"10027","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"How big of an impact is the problem to you or the organization?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2026-02-17T03:58:07+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a4bbb03-790f-3cf5-b16d-f39c5b482456","appLinkName":"","appLinkUrl":"","spaceKey":"INFOPIEK","spaceName":"Infopiek 1.0","spaceUrl":"","isServer":false},"labels":[],"projectKey":"INFOPIEK","serviceDeskId":1,"kbLinkDomainURLs":["https://infopiek2.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWNmYWM1Yy0yZjdkLTRkMGEtOWM3Yi0xNTY3OWJkYzYwODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyOTgyODcsIm5iZiI6MTc3MTI5NzA4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RzxAa9MvlJNT4oTepPjqsUMhznkYDY53N1aAElhqgKk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"a9cfac5c-2f7d-4d0a-9c7b-15679bdc6082","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}